![]() If you take delivery and any of your globes have visible air bubbles, I will refund or replace those pieces. This is my Zero Air Bubble guarantee which is unmatched by any of my competitors. Often bubbles will develop that need to be filled during that time, which we always do prior to shipping and as part of our QC process. I am 100% committed to sending your globe/s only when they are completely free of any air bubbles – this is why we always let snow globes rest for a few days before shipping. Often in this case, the bubble will disappear when the globe returns to normal temperatures. In addition, very cold temperatures can cause the water to contract, sometimes causing temporary air bubbles. Usually if a snow globe is produced completely free of any (even tiny) air bubbles, it will stay that way for many years, as long as it’s not displayed in direct sunlight or consistently high temperatures. Please rest assured I will always go out of my way to make sure you are happy with your purchase, no matter what the issue.īy their very nature, snow globes are quite inclined to develop air bubbles over time. If you receive your globes and there is an issue with any of the globes, but no visible box damage, please contact me immediately via email thequeen(at) to discuss the issue. After that claim is made, I will arrange for you to send back the damaged goods to me, at no cost to you. In the case of box damage, you must retain all the packaging and the damaged snow globe so that I can make a claim with the relevant carrier. Full insurance and tracking is included in your purchase regardless of where you live, so if your product arrives with defects or damage due to mishandling of the box, I will produce or provide a replacement globe/s at no charge. Whilst all snow globes are handled and packed with the utmost care, there may be occurrences where the product or box/es may be damaged in transit with couriers or postal services. I will never share your email address with any third parties.Īs the Queen Of Snow Globes, I’m committed to bringing you the highest quality hand-made snow globes. In terms of correspondence, all emails sent from The Queen Of Snow Globes will be from emails ending with I will never ask for your credit card or payment details via email, and should you feel that you have received a fraudulent email, or you receive an email from a different address above claiming to be “Queen Of Snow Globes”, please do not respond and send an email immediately to thequeen(at). Public Holiday, Post Strike Action, Peak Season Deliveries) Please note that sometimes there may be delays with your delivery that may be beyond my control (e.g. ![]() I will always communicate with you on receipt of your order to let you know when you can expect delivery, and for air freight deliveries I also provide a tracking number so you can monitor the delivery at your own leisure. I will do my best to ensure your Snow Globes are shipped within 2 days of completion and on receipt of full payment, which will be confirmed with you at that time. My team and I have a close working relationship and our focus is always on the highest quality output. Wages and conditions are the highest on offer for this field of work and specialists are required for hand sculpting, hand painting and hand assembly. There are many low-cost snow globe manufacturers in China – my team is not one of them. ![]() Snow Globes require incredibly unique engineering and highly specialised equipment to ensure no air bubbles and a long-lasting, water-tight globe that will last a life-time. Snow globes are not produced in any reasonable quantity or quality anywhere other than China. All clients are requested to sign off on this report, providing complete reassurance that the promised quality and results are of the highest standard. He also completes an in-person Quality Assessment report for each project, prior to shipment. I engage a fully independent team member in Shanghai Frank is on hand to personally inspect our production line. The team takes over production of an initial sample, and following on from that, they produce the larger order for shipment direct to clients. Once the full design is confirmed, the project is then briefed to my specialist manufacturing team based in Shanghai. We then create a fully rendered (including colour) concept of the inner design and base, so that clients can review from every angle before signing off. Once the basic design concept is agreed on, we brief the project to my team, including either our 3D designer Charlie or our graphic designer Angela, both from Arizona USA. ![]() From my office in Melbourne, Australia I work directly with all clients to agree on their snow globe design, and all initial basic designs are created free of charge either by myself, or by my US assistant Stacey. ![]()
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